What Is Emitrr?
Emitrr is a cloud-based patient communication and engagement platform designed for healthcare practices, with strong traction in dental. It handles the full spectrum of patient communication: two-way texting, automated appointment reminders and confirmations, recall campaigns, reputation management (review requests), VoIP phone service, digital intake forms, online scheduling, and AI-powered virtual receptionist capabilities.
The platform integrates with major dental PMS systems including Open Dental, Dentrix, Eaglesoft, and others, pulling patient and appointment data to automate communication workflows. Emitrr positions itself as the affordable alternative to Weave and Solutionreach, and the Capterra ratings suggest it's delivering on that promise.
Key Features
Two-Way Texting
Text patients directly from a dashboard using your practice phone number. Patients see texts from your practice number and can reply. Conversations are threaded and searchable. This is the core feature and it works well.
Automated Reminders & Confirmations
Configurable reminder sequences via text, email, and phone. Patients can confirm appointments via text reply, which updates your PMS automatically. Reduces no-shows without staff effort.
Reputation Management
Automated review request campaigns that send patients to Google, Yelp, or Facebook after appointments. Review monitoring dashboard aggregates reviews across platforms. For practices competing on local search, this is genuinely valuable.
VoIP Phone System
Full business phone system with call routing, IVR menus, call recording, and voicemail-to-text. Replaces traditional phone lines. Standard and Professional tiers available.
AI Receptionist
Automated call handling with AI-powered responses. Answers common questions, routes calls, and captures messages when staff are unavailable. Early but promising feature.
Digital Forms & Intake
Online intake forms patients complete before arriving. E-consent forms. Data syncs with your PMS to eliminate manual data entry.
Bulk Messaging
Send campaigns to patient lists for promotions, recalls, office updates, or holiday closures. Segment by treatment type, recall status, or custom criteria.
Pros
- Aggressive pricing significantly below Weave and Solutionreach
- 4.8 Capterra rating from 146+ reviews — exceptional user satisfaction
- Modular pricing lets you pay only for features you need
- Comprehensive feature set covering texting, VoIP, forms, reviews, and scheduling
- Strong dental PMS integrations including Open Dental, Dentrix, and Eaglesoft
Cons
- Younger company (founded 2019) — less track record than established players
- Not dental-exclusive — serves healthcare broadly, so dental-specific features may lag dental-first competitors
- VoIP quality varies based on internet connection — some users report call quality issues
- AI features are still maturing — the virtual receptionist is early-stage
- Integration depth varies by PMS — check your specific system before committing