What Is Dental Claim Support?
Dental Claim Support is an outsourced revenue cycle management (RCM) company that handles dental insurance billing on behalf of dental practices. Instead of hiring and training in-house billing coordinators, you hand over your claims processing, denial management, accounts receivable follow-up, and payment posting to DCS's team of dental billing specialists.
The company was founded by three dental office management veterans — Josh Smith, Davy Clay, and Ryan DeLettre — who saw firsthand how much revenue practices leave on the table due to billing inefficiencies. Since 2012, DCS has grown to serve private practices, group practices, and small DSOs across the United States.
Here's how it works: DCS assigns a dedicated billing team to your practice. That team works remotely within your existing practice management system (Dentrix, Eaglesoft, Open Dental, etc.) and handles your insurance claims from submission through payment. They chase denials, work your aging reports, verify eligibility, and post payments — all the stuff your front desk doesn't have time to do properly.
Who It's For
- Practices with claim denial rates above 10-15% who need expert intervention
- Offices with aging A/R balances growing month over month
- Practices that can't find or keep good billing staff — it's a nationwide shortage
- Growing practices and small DSOs that need to scale billing without hiring headcount
- Dentists who want to stop losing sleep over unpaid insurance claims
Not ideal for: practices with excellent in-house billing teams already achieving 98%+ collection rates, or offices with very low insurance volume (mostly cash/fee-for-service).
Key Services
Insurance Claim Submission
DCS handles claim creation, scrubbing, and electronic submission. They ensure claims go out clean with proper CDT coding, attachments, and narratives to maximize first-pass acceptance rates.
Denial Management & Appeals
When claims are denied — and they always are — DCS works the denials. They identify the reason, correct the issue, resubmit or appeal, and follow up until the claim pays. This is where most in-house billing teams fall short and where DCS creates the most value.
Accounts Receivable Follow-Up
DCS actively works your aging A/R, prioritizing high-dollar claims and addressing claims that have been sitting for 30, 60, 90+ days. The goal is to shrink your A/R aging and convert outstanding claims into collected revenue.
Insurance Verification
Verifying patient benefits and eligibility before the appointment to prevent surprise denials and reduce patient confusion at checkout.
Payment Posting
Posting insurance payments (EOBs/ERAs) accurately and reconciling against expected payment amounts. This is tedious, detail-oriented work that directly impacts your financial reporting.
Credentialing Support
Assistance with insurance network credentialing for new providers or practices joining additional networks.
Pros
- $300M+ collected for practices — proven track record of revenue recovery
- Dedicated billing team assigned to your practice who learn your systems and preferences
- Works within your existing PMS — no software migration needed
- Expertise in dental-specific billing — CDT coding, dental insurance quirks, attachment requirements
- Scales with your practice — add providers without hiring additional billing staff
- Founded by dental office management veterans who understand the operational reality
Cons
- It's a service, not software — you're dependent on human team members, not automated technology
- Monthly cost is real — $1,400/month minimum is a significant expense for smaller practices
- Quality depends on your assigned team — some practices report inconsistent results during team transitions
- Limited transparency — some users want more real-time visibility into what DCS is doing in their system
- Not a replacement for all billing functions — patient billing and collections still need in-house attention
- Employee reviews on Glassdoor suggest internal challenges that could affect service quality over time