What It Is
Adit is an all-in-one practice growth platform that bundles 15+ tools into a single dashboard: VoIP phones, patient texting, online scheduling, automated reminders, insurance verification, payments, reviews management, AI-driven analytics, and more. Historically, Adit ran as an integration layer over legacy practice management systems (Dentrix, Eaglesoft, Open Dental); it now also offers its own AI-powered dental PMS, though many practices on the platform still run Adit alongside an existing legacy PMS.
Think of Adit as the anti-fragmentation play. Instead of paying separate vendors for your phones (Weave), your reminders (RevenueWell), your reviews (Birdeye), and your analytics (Dental Intel), Adit rolls everything into one platform. Per Adit's own homepage, more than 5,000 practices and 30,000+ active users are on the platform across the US and Canada.
User Sentiment
Capterra: 4.7 / 5 across 271 reviews. G2: 4.8 / 5 across 80 reviews. Recent reviews skew strongly positive, with the most common praise centered on consolidation savings, responsive support, and the breadth of the feature set.
Who It's For
Adit targets dental practices of all sizes, but the value proposition is strongest for small to mid-size practices (1-5 providers) currently juggling 4-6 different software subscriptions for communication, scheduling, and marketing.
It's ideal for:
- Practices drowning in multiple vendor subscriptions
- Offices that want VoIP + patient communication + analytics in one bill
- Growing practices that need to automate patient acquisition and retention
- Anyone frustrated with the limitations of Dentrix's or Eaglesoft's built-in communication tools
DSOs may find value too, but the platform is primarily designed around the single-practice or small-group workflow.
Key Features
AI Phone Agent: Adit's flagship 2025/2026 push -- an AI agent that answers patient calls, books appointments, handles routine requests, and escalates to staff when needed. Positioned as a way to capture missed front-desk calls and offload after-hours volume.
Adit Voice (VoIP): Full phone system with PMS integration -- when a patient calls, their record pops up automatically. Call tracking, recording, and analytics help monitor front desk performance. This alone replaces what many practices pay Weave $300+/mo for.
Patient Communication: Two-way SMS and email, automated appointment reminders, recall campaigns, and mass texting for schedule filling. The system reduces no-shows and keeps chairs full.
Online Scheduling: Patients book directly through your website, synced in real-time to your PMS calendar. No more phone tag for appointments.
Insurance Verification: Automated eligibility checks integrated into the workflow, saving front desk staff hours of phone time with insurance companies.
Adit Pay: Payment processing with invoicing, treatment plan presentations with customizable pricing, payment plans, and CareCredit integration.
Practice Analytics: AI-driven dashboards showing production, collections, new patients, treatment acceptance, and a practice health score. Real-time visibility into how the practice is performing.
Reviews Management: Automated review requests, monitoring, and response tools to build your online reputation.
Additional Tools: Telehealth, eFax, internal team chat, email marketing, and patient forms -- all included.
Pros
- Genuine all-in-one platform replacing 4-6 separate subscriptions
- VoIP with PMS integration is a major productivity booster
- AI phone agent is a real differentiator vs. legacy patient-comms tools
- No long-term contracts -- month-to-month flexibility
- Strong patient communication automation (texting, reminders, recall)
- Real-time practice analytics with actionable insights
- Responsive customer support (10-15 minute response times reported in Capterra reviews)
- New features added regularly at no extra cost
- Integrates with major PMS platforms (Dentrix, Eaglesoft, Open Dental)
- Transparent published starting price ($399/mo Basic)
Cons
- Full feature rollout typically runs 1-2 months; some Capterra reviewers report initial bugs that were resolved with support
- Some Capterra reviewers report occasional message-delivery glitches and mobile app limitations
- Form workflows can require patients to re-enter contact details across steps (cited in recent Capterra reviews)
- PMS integration depth varies by system -- Dentrix integration is generally smoother than Eaglesoft per user reports
- Beyond the published Basic tier, full-platform pricing is quote-based, which complicates apples-to-apples comparison
- The breadth of features means some tools feel less polished than best-of-breed alternatives